Case: Emergency room process improvement

November 15, 2012

A better tomorrow starts with a better healthcare. Where patients and doctors can help one another and make the hospital a place of mutual respect and top of the line, effective healthcare. Our system wants to do this and much more. With better patient flow and better background on every patient the hospital will be able to give a more secure healthcare and calmer environment. 

In the course “MT2502, Creativity for Product- and Service Development” (Master programme in Mechanical Engineering) students Henning Bakke, Henrik Kvist and Isac Vidman decided to take a walk on a different side and go for a project on how to improve the emergency room process.

The conceptual prototype

In their report “Patient Receiving – How can we make a system that will improve the efficiency of the patients receiving in the Emergency room for both patients and staff?” they target emergency rooms, that nowadays have long waits that can affect staff and patients in a bad way. Stress and malpractice can be a daily routine in which the patient have to return for new diagnostics. According to Svenska Dagbladet, many patients choose to turn to private healthcare, where they think they will get better treatment.

Henning & Henrik

Henning & Henrik

The prototype has a table that you can steady yourself in case of weakness. It’s easy to use with only a few steps to answer. This does not affect your position in the line. The information will inform the doctor about your problems and can give you a better healthcare and fewer problems with medication, allergies, or other mistreated care. The information will be saved in the hospital mainframe, if the patient wants it, for future emergencies or healthcare problems. The medical history will also be linked to your insurance card or your ID card/pass port. So when you identify yourself, all the things you been treated for will be available for the doctor. The Table will be placed on a flexible pedestal that can be lowered or heightened for easy access. The prototype is clean with impressions of calm and ease. This may help the patient feel less stressed and allows him/her to feel safe. It also represents a speaker podium that gives the patient the feeling that someone is listening to him/her.



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