Photographs of the members in User Driven Service Design research group

User Driven Service Design

User Driven Service Design (UDSD) is a multidisciplinary research group with a shared interest in developing methods for including users actively in the design of services from the start, and in providing flexible and adaptable design solutions that allow for continuing design-in-use throughout the lifecycle of the services. We are an interdisciplinary group with diverse academic backgrounds, including the subject areas Computer Science, Informatics, Software Engineering, Interaction Design, Applied Health Technology and Nursing.

Participants in the research group User Driven Service Design are currently: Annelie Ekelin, Sara Eriksén, Jeanette Eriksson, Mattias Georgsson, Jenny Lundberg and Jeff Winter.

Interests and competences of this group include:

  • e-services - as in e-government, e-health, e-culture, e-participation etc.
  • Participatory Design and End User Development
  • Design-in-use in everday life, with a main focus on ICT solutions
  • Situated innovation
  • User experience

 For more information please contact the current group coordinator, professor Sara Eriksén,


INNOVAge aims to increase the effectiveness of regional development policies in the field of eco-independent living for elderly by networking and mentoring activities at regional and interregional level. Actively adressing the challenges of an aging population is considered part of an overall strategy of mutually reinforced INNOVATION policies and regional competitiveness. INNOVage is a 3 year project which will be running 2012-2014.

Financier: European regional development fund (Interreg IVC - the programme for regional cooperation)

Partners: Marche Regional Authority IT, ADEBAG FR, Culminatum Innovation Oy FI, Sofia Municipality BG, Region of Central Macedonia EL, Regional Management of Social Services – Junta de Castillia y Léon ES, Geriskopou Miunicipality CY, SEHTA UK, Development Centre Litija SI, Lithuanian Innovation Centre LT, INTRAS FOUNDATION ES, Regional Development Agency of South Bohemia CZ, Rzeszow Regional Development Agency PL, Netherlands organization for applied scientific research TNO NL.

For more information about the INNOVage project, please contact Jenny Lundberg.

The project Blekinge Health Arena involves a number of local and regional stakeholders in the development of sport, health, tourism and events in the Karlskrona area. Karlskrona municipality is the principal of the three-year project, started in 2010. Mattias Georgsson is doing his research on mobile interventions aiming to support healthy living for people suffering from chronical illness within the framework of Blekinge Health Arena. For more information about his research, contact Mattias Georgsson. For more information about Blekinge Health Arena, please contact the coordinator of BTH collaboration within this projekt, Louise Stjernberg.


Finaciers: Karlskrona municipality, European regional development fund, Region Blekinge, BTH, Blekinge County Council and SISU.


Partners: Karlskrona municipality, European regional development fund, Region Blekinge, BTH, Blekinge County Council, SISU, Blekinge IF, TelecomCity and Netport.

 Augment started out as a research and development project in collaboration between Blekinge Institute of Technology and Ronneby municipality. The aim was to develop a location based mobile service for mapping out and co-constructing accessibility in public spaces. The main objectives were to create possibilites for disabled people to share and co-create information and knowledge about accessibility resources and hindrances, and to establish mapping and visibility of accessibility resources and hindrances in the region. The service aims to improve the regional informational capacity and infrastructure by supporting both web and mobile access to accessibility information, and by improving the communication between municipalities and inhabitants concerning accessibility issues. Another important objective of the Augment project is to support and enhance the capacity for community-building among disabled individuals and groups in the region. Offering accessibility information for tourists is also seen as an important objective.   In 2010 a proof-of-concept project was initiated in collaboration with BTH Innovation and the X-Ovation project, and the service was further developed. Augment is currently being tested on local, regional and national levels by a number of user groups. The accessibility content is user-driven and relies on the active participation and interst of the users of the services. For more information about the Augment project, contact project leader Annelie Ekelin.

Serious games for healthy living - in Swedish Spel + Hälsa = SANT! - is a framework/motivating vision for user-driven development of serious games for health and habilitation/rehabilitation. The research and development involved is located in the overlap between Interaction Design, Serious Games and Applied Health Technology, with a special focus on Participatory Design methods for supporting user-driven innovation. An initial prototype of a PC-based game for training of static and dynamic balance was developed together with Åke Gustafson, Sofie Persson and Sven-Olof Larsson in the autumn of 2010. We have received strategic funding from Blekinge Institute of Technology and funding from Blekinge Forskningsråd for developing research in this area, and we are currently collaborating with Blekinge Health Arena around games for health and habilitation/ rehabilitation. We are looking for furhter funding. Risk capital most welcome! Contact person: Sara Eriksén

IMMODI is an INTERREG IVC Capitalisation project which brings together 10 partners from European Regions (NUTS II), representing 7 European countries (Italy, France, Spain, Bulgaria, Germany, Finland and Sweden). It aims at addressing a shared regional policy issue: the development of e-government and e-health services in mountain and rural regions of the EU. Such an objective contributes to overcoming the phenomenon of isolation and to improving the living standards of citizens in mountain and rural areas. The IMMODI project is a "fast track" project, which means it is highly revelant for the the cohesion policy and other European policies. The Blekinge region has contributed with three best practices to the IMMODI Guide "Reaching the Heights with ICT - Best practices guide for mountain and rural areas", one in e-government (Augment, see above) and two in e-health (Check-up Care and Nurse Gudrun's Full Scale Lab). This projected ended December 2011. See

Indienprojektet/ The India Project - Besides the development of business contacts and opportunities, the project focuses on cooperation in research and development, especially concerning public e-services for participatory, sustainable development. A third issue for the India Project is to further deepen the exchange of students and teachers between Blekinge Institute of Technology and Universities in India. Contact person: Sara Eriksén

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