Factors influencing quality of experience of commonly-used mobile applications

Document type: Journal Articles
Article type: Original article
Peer reviewed: Yes
Full text:
Author(s): Selim Ickin, Katarzyna Wac, Markus Fiedler, Lucjan Janowski, Jin-Hyuk Hong, Anind K. Dey
Title: Factors influencing quality of experience of commonly-used mobile applications
Journal: IEEE Communications Magazine
Year: 2012
Volume: 50
Issue: 4. Special Issue on QoE Man- agement in Emerging Multimedia Services
Pagination: 48-56
ISSN: 0163-6804
Publisher: IEEE
URI/DOI: 10.1109/MCOM.2012.6178833
ISI number: 000302637000005
Organization: Blekinge Institute of Technology
Department: School of Computing (Sektionen för datavetenskap och kommunikation)
School of Computing S-371 79 Karlskrona
+46 455 38 50 00
Authors e-mail: sic@bth.se, katarzyna.wac@unige.ch, markus.fiedler@bth.se, janowski@kt.agh.edu.pl, hjinh7@gmail.com, anind@cs.cmu.edu
Language: English
Abstract: Increasingly, we use mobile applications and services in our daily life activities, to support our needs for information, communication or leisure. However, user acceptance of a mobile application depends on at least two conditions; the application’s perceived experience and the appropriateness of the application to the user’s context and needs. Yet, we have a weak understanding of a mobile user’s Quality of Experience (QoE) and the factors influencing it. This paper presents 4 week long, 29 Android phone users study, where we collected both QoE and underlying network’s Quality of Service (QoS) measures through a combination of user,
application and network data on the user’s phones. We aimed to derive and improve the understanding of users’ QoE for a set of widely used mobile applications in users’ natural environments and different daily context. We present data acquired in the study and discuss implications for mobile applications design.
Subject: Computer Science\Networks and Communications
Telecommunications\Modelling of Bursty Traffics
Human Work Science\Human Computer Interaction
Keywords: Quality of Experience, Qualitu of Service, Mobile, Android, User study