On the ambiguity of Quality of Service and Quality of Experience requirements for eHealth services

Document type: Conference Papers
Peer reviewed: Yes
Full text:
Author(s): Muhammad Ullah, Markus Fiedler, Katarzyna Wac
Title: On the ambiguity of Quality of Service and Quality of Experience requirements for eHealth services
Conference name: International Symposium on Medical Information and Communication Technology (ISMICT)
Year: 2012
Pagination: 1-4
ISBN: 978-1-4673-1234-9
Publisher: IEEE
City: La Jolla
URI/DOI: 10.1109/ISMICT.2012.6203030
Organization: Blekinge Institute of Technology
Department: School of Computing (Sektionen för datavetenskap och kommunikation)
School of Computing S-371 79 Karlskrona
+46 455 38 50 00
Authors e-mail: muhammad.ullah@bth.se
Language: English
Abstract: The use of end-to-end communication systems as a medium of delivery for electronic healthcare (eHealth) services is considered to be uncertain, with respect to its reliability leading to hesitation in acceptance of such services. There exist different influential dimensions that pose stringent requirements on end-to-end communication systems, influence user perception and might hinder user acceptance. The later is referred to as Qualityof Experience (QoE), which among others depends on the Quality of Service (QoS) of the end-to-end communication system. QoE is considered as a key component determining user acceptance. This paper identifies and analyzes characteristics of a set of eHealth services and the influential dimensions resulting in different QoS requirements and potential impact of QoS on QoE. It highlights the role of QoS and QoE for acceptance of these services. The issue of non-uniform views regarding QoS parameter specifications and related requirements, clinically acceptable thresholds and their qualitative representation in eHealth literature is reviewed and presented.
Subject: Computer Science\Networks and Communications
Computer Science\General
Computer Science\Effects on Society
Keywords: QoE; QoS; eHealth; end-to-end communication system; user perception; user acceptance; expectations
Note: The 8th Swedish National Computer Networking Workshop 2012, June 2012. http://www.sncnw.se/2012/
EU Project ID: (QoEMoS) (Dnr 2008/0520), European AAL Projects WayFis (2009-2-129) and TraiNutri (2010-3-014).