Does user participation matter in the design and development of e-participation tools? Experiences from a proof-of-concept project

Document type: Conference Papers
Peer reviewed: Yes
Full text:
Author(s): Annelie Ekelin, Sara Eriksén
Title: Does user participation matter in the design and development of e-participation tools? Experiences from a proof-of-concept project
Translated title: Spelar användarmedverkan någon roll i design och utvekcling av applikatiner för e-deltagande? Erfarenheter från ett proof-of-concept projekt
Conference name: Ongoing Research and Projects of IFIP EGOV and ePart 2011
Year: 2011
Pagination: 392-399
ISBN: 978-3-85499-515-9
Publisher: Trauner Verlag, Universität
City: Linz
Organization: Blekinge Institute of Technology
Department: School of Computing (Sektionen för datavetenskap och kommunikation)
School of Computing S-371 79 Karlskrona
+46 455 38 50 00
Authors e-mail:,
Language: English
Abstract: This paper presents experiences from a proof-of-concept project concerning a tool for e-participation, Augment; a map-based mobile accessibility service which relies on user-generated content. Using a Participatory Design approach, the aim has been to include future users in the project from the start, so as to ensure that the resulting service will be a useful and sustainable tool for co-constructing accessibility in everyday life in collaboration among involved stakeholders. The project has been struggling with the complexities of combining academic competencies in Participatory Design and traditional project management and systems development approaches. One of the most difficult issues has been balancing widely differing experienced needs for controlling distributed end-user participation. Our experiences so far raise serious questions about how to combine models of open innovation and increased user-involvement with current mainstream user-centered software and service development models. While user-centered design seems to call for users-on-demand, user-driven innovation of e-participation tools could, we argue, benefit more from developers-on-demand.
Summary in Swedish: Detta paper presenterar erfarenheter från utveckling av proof-of-concept avseende en mobil tillgänglighetstjänst; Augment. Samarbete mellan flera parter (stakeholders) analyseras utifrån participatory design (PD) eller kollaborativ design approach. Diskussion om svårigheter och möjligheter att kombinera PD med ansatser till "open innovation" och användning av sociala media utifrån användares behov och krav avseende användardriven utveckling av verktyg för e-deltagande. Hur möter man krav på användare on-demand kontra utvecklare on-demand ? Och hur kan detta kombineras med traditionella systemutvecklingsmetoder?
Subject: Computer Science\General
Human Work Science\Participatory Design
Computer Science\Effects on Society