Ida Järvliden; Stefan Rydin , pp. 41. TKS/Medieteknik, 2004.
This report is focusing on problems with introducing standard enterprise resource planning systems (ERP) in businesses. A study has been carried out on a service and support department at a Swedish heat metering company, SVM North Node. The study aims to help the company become a better customer in choice and customization of a new ERP system. We make a description of the department studied and the work carried out there, on the basis of learning, knowledge and cooperation. As a final point we present some ideas on how computer systems could support their work, hoping that this will result in them making adequate demands on a new ERP system.
Ida Järvliden, firstname.lastname@example.org
Stefan Rydin, email@example.com