Andreas Johansson; Niklas Arvidsson , pp. 29. Inst. för programvaruteknik och datavetenskap/Dept. of Software Engineering and Computer Science, 2003.
The technology has made it possible for you as a train traveller to be available in other
places than stations and on the train. You now have the possibility to communicate by
the phone or through the Internet to get information about the train you want to take.
Development in mobile technology gives us new possibilities to communication. We
want to find out whatever SMS would be a suitable approach to inform passengers
about delays. The problem formulation is
“If the technology is available to inform the passengers about delays in an more
effective way than today, then why not use it”
The “Kustpilen” that operates in Blekinge and Skåne is the case for our study. To
obtain a broad perspective of the problem we will be in contact with travellers as well
as with the organisations, which will be involved in a feasible SMS-service.
To start with, we will gather information from different literatures to provide the
reader an insight in the subject and try to obtain an image of how the technology of
SMS is suited within the area of traffic information. The communication with the
organisations will go through interviews. This way we are able to form a better
understanding about existing problems for present system to take an SMS-service in
use. The result demonstrates the travellers to be very positive to SMS. What concerns
the travellers mostly is that the operators, which supply the service will not manage to
provide the information on time. Regarding the organisations, there is a need for
changes within the system at Banverket, which communicates the information about
the traffic, for a well working SMS-service to be able to take in usage. Banverket is
alone to have information about the train positioning, which makes Banverket an
important part of the system.