Inlämning av Examensarbete / Submission of Thesis

Md Forhad Rabbi MSE-2009-34, pp. 144. COM/School of Computing, 2009.

The work

Författare / Author: Md Forhad Rabbi
Titel / Title: An IT Service Taxonomy for Elaborating IT Service Catalog
Översatt titel / Translated title: An IT Service Taxonomy for Elaborating IT Service Catalog
Abstrakt Abstract:

In this thesis, I, as the author, have tried to propose a methodology for establishing IT service taxonomy in order to elaborate IT service portfolio and IT service catalog. As a core part of my thesis, IT service taxonomy has been discussed to manage IT services in an efficient way in the small and medium sized enterprises The small and medium sized enterprises can use the categories and sub categories of this taxonomy to define their service catalog and portfolio. In that regards, a list of IT services has been identified from the industries and has been used to define the IT service taxonomy.

Ämnesord / Subject: Datavetenskap - Computer Science\Software Engineering

Nyckelord / Keywords: : IT Service Taxonomy (ITST), IT Service Management (ITSM), Service Level Management (SLM), IT Infrastructure Library (ITIL).

Publication info

Dokument id / Document id:
Program:/ Programme European Master on Software Engineering
Registreringsdatum / Date of registration: 01/04/2010
Uppsatstyp / Type of thesis: Masterarbete/Master's Thesis (120 credits)


Handledare / Supervisor: Jose A. Calvo-Manzano Villalón
Examinator / Examiner: Robert Feldt
Organisation / Organisation: Blekinge Institute of Technology
Institution / School: COM/School of Computing

+46 455 38 50 00

Files & Access

Bifogad uppsats fil(er) / Files attached: it service taxonomy.pdf (4662 kB, öppnas i nytt fönster)