Caroline Grönqvist , pp. 34. MAM/Sektionen för Management, 2009.
My aim is to provide knowledge about ways of understanding Intranet as a communication artifact. Today organizations plan to update their technology so as to make the communicative functions of Web 2.0 come true. With this objective in mind organizations will be prepared to meet social demands among staff. After interviewing intranet managers I have compiled qualitative data in categories. My approach is influenced by a phenomenographic approach. Results show that there is interaction, but the quality of staff and management exchanges is limited. This is due to organizational culture, unwillingness to share knowledge and difficulty in getting employees to document their problem solving experiences. The studied organizations are just beginning to develop their use of intranet. I believe that staff exchanges will eventually become truly interactive.