Inlämning av Examensarbete / Submission of Thesis

Daniel Olsson; Niklas Kleberg; Per-Ingvar Sjöholm , pp. 56. TEK/avd. för programvaruteknik, 2003.

The work

Författare / Author: Daniel Olsson, Niklas Kleberg, Per-Ingvar Sjöholm
Titel / Title: Information Sharing Needs - Introduction of a web-hosted portal in the ship broking business
Abstrakt Abstract:

This thesis investigates how a web-hosted portal could be developed and designed in order to assist customer information updates in micro-enterprises in the ship broking
business. Based on well-established system development theories and collected material, the web-hosted portal concept was developed. The development process included a case study at a ship broking company in Karlshamn, southern Sweden. Ship broking companies handle information as a mediator between other actors, thus the information becomes sensitive. In the ship broking business there is a constant need and flow of information. As the shipbrokers’ customers demand constant information 24 hours a day it is important to meet this demand in a service minded fashion. Today all customer updates are handled manually and are considered very time consuming and generate duplication of work. To solve these issues a possible solution could be to introduce information technology in the organisation. The introduction of information technology in the ship broking organisations has been slow. A contributing factor might be the widespread conservatism and resistance to changes in the ship broking business. The conclusions show the needs and demands for a web-hosted portal among shipbrokers and interested parties in the logistic chain. The result of the thesis should be considered as a foundation for further development and implementation of the concept.

Ämnesord / Subject: Datavetenskap - Computer Science\Software Engineering

Nyckelord / Keywords: Web-hosted portal, information sharing, ship broking, system development, system requirements, customer relationships

Publication info

Dokument id / Document id:
Program:/ Programme Internationell ADB/International IS
Registreringsdatum / Date of registration: 06/02/2005
Uppsatstyp / Type of thesis: C-Uppsats

Context

Handledare / Supervisor: Lawrence Henesey
larry.henesey@bth.se
Examinator / Examiner: Guohua Bai
Organisation / Organisation: Blekinge Institute of Technology
Institution / School: TEK/avd. för programvaruteknik
S-372 25 Ronneby
+46 455 38 50 00
I samarbete med / In co-operation with: Gillis Shipping AB

Files & Access

Bifogad uppsats fil(er) / Files attached: information_sharing_needs.pdf (182 kB, öppnas i nytt fönster)