Inlämning av Examensarbete / Submission of Thesis

Fredrik Andrén , pp. 30. Inst. för arbetsvetenskap/Dept. Human Work Science, 2004.

The work

Författare / Author: Fredrik Andrén
Titel / Title: Communication in SOS Alarm and the Possibility of Enhancement
Abstrakt Abstract:

When an accident is happening most of the time it is the person on the street that is reporting this to SOS Alarm, the instance that is controlling, for example, the
ambulances. To ensure that as few mistakes as possible are made it us crucial that the communication between the caller and the ambulance via the SOS Alarm is as efficient
as possible. Communication between the caller to SOS Alarm and the ambulance is done by passing through the operator at the SOS Alarm station and then on to the ambulance. Is this the way that it should be handled or are there optional ways that could be used? The technology has evolved since the system used today was installed
and today cellular phones are very common and it is not unusual that it is possible to take pictures with these phones. Is this something that could be used to enhance the way information is sent between the caller and the ambulance? These are questions that this thesis tries to answer by using studies at SOS Alarm and Ambulance centrals as a foundation for the arguments.

Ämnesord / Subject: Arbetsvetenskap - Human Work Science\General
Datavetenskap - Computer Science\General
Nyckelord / Keywords: Communication, images, enhancing technology, on demand

Publication info

Dokument id / Document id:
Program:/ Programme Människor Datateknik Arbetsliv/Human Work Science
Registreringsdatum / Date of registration: 06/02/2005
Uppsatstyp / Type of thesis: D-Uppsats/Magister/Master


Handledare / Supervisor: Mårten Pettersson
Organisation / Organisation: Blekinge Institute of Technology
Institution / School: Inst. för arbetsvetenskap/Dept. Human Work Science

+46 455 38 50 00
I samarbete med / In co-operation with: SOS Alarm
Anmärkningar / Comments:

Fredrik Andrén

Files & Access

Bifogad uppsats fil(er) / Files attached: communication in sos alarm-fredrik_andren.pdf (241 kB, öppnas i nytt fönster)