Hanna Karlsson; Martina Andreasson , pp. 54. Inst. för programvaruteknik och datavetenskap/Dept. of Software Engineering and Computer Science, 2002.
Intranet is today a common technical groupware to communicate in many organisations. People can interact through the Intranet and communicate within the organization and get relevant information according to their workplace. It can be difficult to get everybody to use the Intranet as an information- and communication tool. This causes problems when people want to reach out with information. With these thoughts we entered our work at Luftfartsverket at Arlanda airport. The main goal for us has been to find out how they reach out with information in a large company where there are many different employees with different work situations. We choose to be in a department where the computer is not used in their daily work situations. The reason for our choice of department was because the problem of information is most common where the computer is not used as a natural extension of their work situations. We have also focused on how the employees get information today, and which ways they appreciate the most. To find out the reasons why the Intranet is not used as much as the head of department wishes, we have used several qualitative methods such as interviews, mock-up, Future Workshop etc. From the reflections and results of our methods we have found several solutions on how the presentation of the information can be improved