Inlämning av Examensarbete / Submission of Thesis

Senadin Alisic; Eirini Karapistoli; Adis Katkic , pp. 59. MAM/Sektionen för Management, 2012.

The work

Författare / Author: Senadin Alisic, Eirini Karapistoli, Adis Katkic
Titel / Title: Key Drivers for the Successful Outsourcing of IT Services
Abstrakt Abstract:

Services are without doubt the driving force in today’s economies in many countries. The increased importance of the service sector in industrialized economies and its productivity rates are testified by the fact that the current list of Fortune 500 companies contains more service companies and fewer manufacturing companies than in previous decades. Many products today are being transformed into services or have a higher service component than previously. In the development of this increasingly important bundling of services with products, outsourcing and offshoring play a key role. Companies have been outsourcing work for many years now appointing the latter a well-established phenomenon. Outsourcing to foreign countries, referred to as offshoring, has also been fuelled by ICT and globalization, where firms can capitalize on price and cost differentials between countries. Constant improvements in technology and global communications virtually guarantee that the future will bring much more outsourcing of services, and more specifically, outsourcing of IT services. While outsourcing and offshoring strategies play an important role in IT services, we would like to investigate the drivers that affect the successful outcome of an offshore outsourcing engagement.

The principle aim of the present study is therefore twofold: a) to identify key drivers for the successful outsourcing of IT services seen from the outsourcing partner’s perspective and b) to investigate how the outsourcing partner prioritizes these drivers.

Ämnesord / Subject: Företagsekonomi - Business Administration\Information
Datavetenskap - Computer Science\General
Företagsekonomi - Business Administration\International Business
Nyckelord / Keywords: key drivers, outsourcing, Information technology, quality of service, profitability, productivity, risk awareness

Publication info

Dokument id / Document id: houn-8vlgt4
Program:/ Programme Master of Business Administration (MBA)
Registreringsdatum / Date of registration: 06/25/2012
Uppsatstyp / Type of thesis: Magisterarbete/Master's Thesis (60 credits)


Handledare / Supervisor: Martin Andersson
Examinator / Examiner: Ossi Pesämaa
Organisation / Organisation: Blekinge Institute of Technology
Institution / School: MAM/Sektionen för Management
S-372 25 Ronneby
+46 455 38 50 00
Anmärkningar / Comments:

Tel: +46 767864795

Files & Access

Bifogad uppsats fil(er) / Files attached: bth2012alisic.pdf (1128 kB, öppnas i nytt fönster)