Inlämning av Examensarbete / Submission of Thesis

Jenny Lundberg , pp. 32. Inst. för arbetsvetenskap/Dept. Human Work Science, 2000.

The work

Författare / Author: Jenny Lundberg
jlu@bth.se
Titel / Title: ComAiDiMap - design for SOS operators handling 112 calls
Översatt titel / Translated title: ComAiDiMap - design för SOS operatörer hanterande 112 samtal
Abstrakt Abstract:

The focus in this thesis is a design suggestion, the Computer Aided Dispatch Map (Co-mAiDiMap). As a way of exploring innovative design suggestions, the design has been influenced by the use of alternative interfaces. Specially the Pond, a prototype developed in ICE-laboratory (ICE-lab) at Swedish Institute of Computer Science (SICS). The design is also influenced by the innovative Disappearing Computer concept. It is made for the SOS operators working in Swedish emergency service centres (SOS Alarm AB Sverige) for supporting the handling of 112 calls. The research question in this thesis is: How can the SOS operators handling of 112 calls in their work practice be supported individually and cooperatively using alternative interface design? The foundation that the design is based on is an integration of the dispatch system (CoordCom) and the computerized map application currently in use at the SOS centres.

Populärvetenskaplig beskrivning / Popular science summary: Förslag på design av sammanslagning kartdator och utlarmningssystem. Grundad på studier av SOS-operatörer användande dagens utlarmningssystem. Designen influerad av prototyp byggd på SICS (Swedish Institute of Computer Science)
Ämnesord / Subject: Arbetsvetenskap - Human Work Science\General
Datavetenskap - Computer Science\General
Nyckelord / Keywords: Alternative computer interfaces, Disappearing computer, SOS operators, Computer Aided Dispatch, Emergency service centres, The Pond prototype, ComAiDiMap

Publication info

Dokument id / Document id:
Program:/ Programme Människor Datateknik Arbetsliv/Human Work Science
Registreringsdatum / Date of registration: 09/16/2004
Uppsatstyp / Type of thesis: D-Uppsats/Magister/Master

Context

Handledare / Supervisor: Bo Helgeson, Kjell Persson
bhe@bth.se
Examinator / Examiner: Bo Helgeson, Kjell Persson
Organisation / Organisation: Blekinge Institute of Technology
Institution / School: Inst. för arbetsvetenskap/Dept. Human Work Science

+46 455 780 00
I samarbete med / In co-operation with: SOS Alarm, SICS
Anmärkningar / Comments:

Dept of Human Work Science and Media Technology
Blekinge Institute of Technology
Box 520
SE-372 25 Ronneby, Sweden
Tel: +46 457 385563
Telefax: +46 457 12679
Mobile: +46 733 502 152