Inlämning av Examensarbete / Submission of Thesis

Adebowale Owoseni; Germaine Imhanyehor , pp. 46. COM/School of Computing, 2011.

The work

Författare / Author: Adebowale Owoseni, Germaine Imhanyehor,
Titel / Title: User Involvement in In-house Developed Software : Case Study of a Nigerian Financial Institution
Abstrakt Abstract:

Over the years, researchers have argued that user friendly and result oriented systems were not necessarily products of participatory user involvement; however there is a degree of user involvement required in the development process of any Information System.

The aim of this research is to discover the level of user involvement in in-house software development process in All Nigerian Bank (ANB). We use two research methods - survey and process observation. A survey was conducted for 107 end users and 10 developers (programmers) of 5 selected in-house developed software solutions; we complement our survey with an active observation of a typical software development process.

Relative to the five in-house software solutions studied in our reseach; our study reveals that user involvement in the development process on the whole for these five solutions has been 8% participative, 18% representative, 33% consultative and 41% informative. 67% of end user respondents agreed that these specific in-house developed solutions are user friendly while 62% said solutions meet business needs. This result is a clustered representation of the 5 cases as a way of exploring the “normal in-house development process” in ANB

We conclude that the level of user involvement relative to business needs and user friendliness is a reflection of a number of factors which include ANB’s business strategy, organizational culture and politics; other factors include weak Nigerian labour laws, low ethical standards and high unemployment rate.

Ämnesord / Subject: Datavetenskap - Computer Science\Informatics
Datavetenskap - Computer Science\Software Engineering
Datavetenskap - Computer Science\Computersystems
Nyckelord / Keywords: User Participation, User Involvement, User Centeredness, Participatory Design, Information System, In-house Software

Publication info

Dokument id / Document id: houn-8s7bvn
Program:/ Programme Master of Science in Informatics
Registreringsdatum / Date of registration: 03/08/2012
Uppsatstyp / Type of thesis: Magisterarbete/Master's Thesis (60 credits)


Handledare / Supervisor: Ph D Johanna Sefyrin
Examinator / Examiner: Prof. Sara Eriksén
Organisation / Organisation: Blekinge Institute of Technology
Institution / School: COM/School of Computing

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Files & Access

Bifogad uppsats fil(er) / Files attached: bth2012owoseni.pdf (396 kB, öppnas i nytt fönster)