Inlämning av Examensarbete / Submission of Thesis

Carina Alm , pp. 61. MAM/Sektionen för Management, 2010.

The work

Författare / Author: Carina Alm
Titel / Title: Buying decisions, the impact of customer administration quality
Abstrakt Abstract:

In the competitive market of Information Technology Maintenance Services, the
understandings of the key components affecting sales are important to survive in the
market. Centres of Excellence are created with the aim of being a more standardised and
cost efficient solution for customer services. Is the quality of the vendor customer
administration important in business-to-business sales and procurement situations?
Furthermore, does it affect the next sale for the vendor?
The overall purpose of this work is to give guidance in terms of how cost saving
programs in the customer administration area can affect sales in a long-term perspective.
The hypothesis; Past vendor customer administration quality does impact the customer
decision to buy again from the same vendor; has been designed to show which key
components within customer administration, such as invoices and disputes, impacts the

Ämnesord / Subject: Företagsekonomi - Business Administration\Information

Nyckelord / Keywords: Buying, sales, invoicing

Publication info

Dokument id / Document id:
Program:/ Programme Master of Business Administration (MBA)
Registreringsdatum / Date of registration: 08/29/2010
Uppsatstyp / Type of thesis: Magisterarbete/Master's Thesis (60 credits)


Handledare / Supervisor: Peter Stevrin
Organisation / Organisation: Blekinge Institute of Technology
Institution / School: MAM/Sektionen för Management
S-372 25 Ronneby
+46 455 38 50 00