Inlämning av Examensarbete / Submission of Thesis

Giselle Hudson; Yelena Khlynovskaya , pp. 52. MAM/Sektionen för Management, 2012.

The work

Författare / Author: Giselle Hudson, Yelena Khlynovskaya
gizhud@gmail.com, Elena.Hlynovskaya@gmail.com
Titel / Title: The role of learning orientation and customer relation on company performance: Empirical evidence from telecom industry in Kazakhstan
Översatt titel / Translated title: The role of learning orientation and customer relation on company performance: Empirical evidence from telecom industry in Kazakhstan
Abstrakt Abstract:

Purpose
The purpose of this thesis is to explain how and under what conditions learning orientation of the customer relations staff of GSM Kazakhstan (Kcell) is linked to the performance of the company. The purpose of this thesis is two-fold: First we proposed and test how learning orientation affects organizational commitment of the company through developing staff competencies. Secondly propose and test how relationship between CC and the company‘s performance can be formulated.

Design and methodology
The methods and research design will guide readers through the steps taken to complete the contained thesis. These steps will also help other researchers to be able to reproduce this research by following the path outlined in the methods section. All measures, definitions and operationalization are based on earlier research. The rationale for the research approach was carefully considered and explained so that readers of this thesis can obtain a clear appreciation of the objective of this research.

Findings
We suggested a model including four hypotheses. First we suggested Learning Commitment have a positive (+) effect on Company Commitment. We did not find support for this relationship. Secondly, we proposed Shared Values have a positive (+) effect on Company Commitment. This hypothesis was also rejected. Third, we proposed Open Mindedness have a positive (+) effect on Company Commitment. Here we found strong significant support. As expected we also found support for our fourth hypothesis that is Company Commitment have a positive (+) effect on Performance of the company. Our findings thus mean that performance is strongly related to commitment, which depends on the construct of open mindedness.

Ämnesord / Subject: Företagsekonomi - Business Administration\Organization

Nyckelord / Keywords: Learning Orientation, Company Commitment, Performance

Publication info

Dokument id / Document id: houn-8rut27
Program:/ Programme Master of Business Administration (MBA)
Registreringsdatum / Date of registration: 02/26/2012
Uppsatstyp / Type of thesis: Magisterarbete/Master's Thesis (60 credits)

Context

Handledare / Supervisor: Ossi Pesämaa
ossi.pesamaa@bth.se
Examinator / Examiner: Marie Aurell
Organisation / Organisation: Blekinge Institute of Technology
Institution / School: MAM/Sektionen för Management
S-372 25 Ronneby
+46 455 38 50 00

Files & Access

Bifogad uppsats fil(er) / Files attached: bth2012hudson.pdf (477 kB, öppnas i nytt fönster)