Jia Tan MSE-2009:23, pp. 112. COM/School of Computing, 2009.
The main focus of the research in this thesis is to develop a consolidated framework of usability and user experience testing for telecom companies.
The existing usability standards, literature and models are reviewed. Different usability evaluation methods; user experience definitions and evaluation methods are identified through a comprehensive literature survey. A brief discussion of the relationship between usability and user experience together with the challenges are also presented. Based on these, then it is explained how to unify these several resources into a single consolidated framework. A unified terminology for the usability attributes, sub-attributes and measures are presented in the framework. The framework is called Framework for Usability and User Experience (FOUUX).
FOUUX serves as a guideline for tracing and interpreting the data collected on usability of products. It includes nine usability attributes, each of which corresponds to a specific aspect of usability that is identified in an existing standard, literature or model. These nine usability attributes are decomposed into twenty seven sub-attributes, and the relationship between the attributes and sub-attributes are presented. Questions and measures are then classified under sixty three sub-goals utilizing the Goal Question Metric (GQM) approach.
In this thesis study, case study approach was used for validating the framework. The framework has been applied to a specific industry share case, that is, the Fitness application which is being developed by an industrial partner.