Karin Andréasson Tegeman , pp. 37. MAM/Sektionen för Management, 2010.
Creating instructions is not just about words, but also about text structure. A company creates many instructions to document their management systems, which often are presented through an intranet. This study examines how the text can be presented to make content understandable and give employees the knowledge to take action. An interview survey was made at Skanska Sweden and their management system "Vårt sätt att arbeta". The results show that it is mainly about creating an overview of the system and creating separations between different text sections. This study is based on concepts of Instructional Design and Legibility and interpreted from a communication and socio-cultural perspective. The result showed that experience, acquaintance with the text and computer skills played a large role in how the user wants the text presented. It also discussed how to structure the text in such a way that an overview of the system could be created. A suggestion for further research is, a major study with an experimental method as a basis.