Daniel Larsson MSE-2007:23, pp. 81. TEK/avd. för programvaruteknik, 2007.
Test staff working in modern software consultancy
companies often have to work in multiple customer
projects that differ not only technically, but also
regarding organisational, management and social
aspects. The ease and speed with which the staff can
adapt to new projects and environments is crucial for
the success and profitability of the consultancy
company. This paper presents the results of a study on
how management in a Swedish software company can
facilitate test staff relocation. Interviews with
consultants in the testing department were conducted to
elicit the differences between testing projects they have
and are involved in and their views on the challenges of
and learning needed when relocating between projects.
Based on this we present an approach to better support
such staff relocations in the future. The approach is
based on a knowledge sharing structure and process and
the introduction of specific templates to capture and
document testing experience. An initial, static
validation in the test consultancy show that the
approach has merit and should be further evaluated.