Obed K. Gakpe; Edward A. Gakpe , pp. 65. MAM/Sektionen för Management, 2011.
In today’s business world, quality and customer service is what determines the existence of a firm. The success of achieving the named parameters for business growth revolves around the value chain process adopted by the firm. This affirms that Food Partners Group UK indeed is integrating the use of the value chain process in its manufacturing system in their quest to become the leader in sandwich production and distribution in UK. A decrease in the production from the production 2009/2010 to 2010/2011 was observed both visually and statistically (p < 0.05) based on the limited data analysed.
However, no statistical difference (p > 0.05) was established between manufactured and sales volumes for 2010/2011. Customer complaints have decreased from a statistically significance (p < 0.05) during the production year of 2009/2010 to no statistical difference perspective (p > 0.05) within the twenty-six week production of 2010/2011. This signifies a positive note on value creation within Food Partners Group UK.