Naeem Ul Hassan Shah MSE:2009-26, pp. 114. COM/School of Computing, 2009.
World Wide Web has attained a significant role in
the communication, information sharing and services
delivery within some years. The web based applications
now contains the information for different
organizations, academics, medical and many more.
Online business in the form of E-commerce is widely
using the concepts of web based business very
Due to wide use of web applications, the usability
and User Experience (UX) play important roles. The
organizations often concentrate less on usability
evaluation of web applications due to which the users
encounter problems while using the product like page
loading time, accessibility, font size etc. The bad
usability influences the user experience.
Usability evaluation of web application helps the
companies to develop more user friendly and accessible
products which also improve the market positions of
There are different Usability Evaluation Methods
(UEMs) which can be used to evaluate the product. The
appropriate UEM at appropriate time during product
development ensures the high quality of product. Due to
different definitions of usability and UX it is difficult to
evaluate the usability and UX. Furthermore there are
some organizational issues like time to market,
evaluator's expertise, budget etc which restrict the
deployment of UEMs in web development.
This thesis study is focused on the identification of
different definitions of Usability and UX. The
relationship between Usability and UX is also
investigated. Interviews are conducted in order to
identify the factors which restrict the adoption of
UEMs. The results of interview are analyzed by using
Grounded Theory. Some recommendations are given on
the basis of empirical study that how appropriate
usability inspection method(s) can be adopted during
the product development.