Susanne Gidlöf; Malin Pärmborn , pp. 94. Inst. för ekonomi och management/Dept. of Business Administration and Management, 2001.
Title:Knowledge system - a new way of observe the company
Authors:Malin Pärmborn och Susanne Gidlöf
Department:Department of Business and Management
Blekinge Institute of Technology
Problem:How can processes of problem solving in a project contribute to generation of organizational knowledge in a knowledge company?
Course:Master thesis in Business Economy
Purpose:By describe the processes of problem solving in two different projects of our two chosen knowledge companies, we will clarify whether problem solving contributes to the generation of organizational knowledge. The purpose of this research is to increase the management consciousness concerning everyday processes that will contribute to the creation and transfer of knowledge. This is a condition to transfer human capital to structure capital and thereby decrease the company?s vulnerability.
Approach:We gathered the data we needed through conversations and interviews with people on the two knowledge companies. In order to get complete information about organization culture, we made some observations too.
Results:Our main conclusions are as following: It comes natural for most individuals to look for help from others when a problem appears. This process takes place first of all within the project group but also outside. The connection takes place physical between people or through means of communications. The new information and knowledge are documented in the company?s database but a big part is transferred through the personal meeting. The company?s databases should be used on a regular basis and every member of the organization should have access to the database. Knowledge generation demands the right conditions: leadership, culture, structure, reward system and technology that promote knowledge generation. Our research indicates that these factors have different influences on the knowledge process. This is shown in a model in our final discussion.