Jonas Hellberg; Robin Lindgren , pp. 38. MAM/Sektionen för Management, 2010.
Blekinge Hospital suffers from a budget shortage of 100 million SEK, while the government now requires that hospitals will no longer be running a deficit. Blekinge Hospital will then use their limited resources to survive in the future and the activity must be enhanced in order to keep costs low without having to lay off personnel. The idea is that the organisation should be more efficient with a more efficient resource usage.
Performance measurement systems are important tools for achieving the policies set out within an organization, measuring and evaluating performance is a way to see where improvements in efficiency may be necessary in the business. Balanced Scorecard (BSC) is one of several measuring systems, where the focus is on measuring non-financial performances. Diagnosis Related Groups (DRG) is another performance measurement systems used in healthcare so that comparisons between hospitals can easily be performed. The purpose of this study was to investigate what performance measurement systems that Blekinge Hospital uses and how they are used. To examine this, qualitative interviews with politicians and officials of the Blekinge county council and employees working at one of Blekinge Hospital clinics has been conducted.
The result shows that the Blekinge Hospital has problems in maintaining and evaluating the results of performance measurements. This is mainly due to time and resource constraints, but also as a result of lack of communication down to the clinics from the hospital's management and officials. On the other hand, this study shows that Blekinge Hospital used DRG to a greater extent than the BSC which was not used at all. We see this as a result of good communication and understanding of what the measurement system is good at.