Arnold Popo-ola; Sunday Olowookere MCS-2008:7, pp. 71. TEK/avd. för interaktion och systemdesign, 2008.
The adoption of Electronic Banking by commercial enterprise has been in existence
since the mid 90s, much greater in number due to lower operating costs associated
with it. Electronic banking has been in the form of automatic teller machines and
telephone transactions. More recently, it has been transformed by the Internet, a new
delivery channel for banking services that benefits both customers and banks. Access
is fast, convenient, and available around the clock. Furthermore, customer’s
application for electronic banking facilities is expanding as the cost savings on
transactions over the internet are significant. The chances and threats that the internet
symbolizes is no longer news to the present day banking sector. No traditional bank
would dare face investment analysts without an Internet strategy. Moreover, business
success is not guaranteed by a detailed and thoughtful approach to the internet. The
main intention behind the commencement of electronic banking services is to
provide the customers with an alternative that is more responsive and with less
expensive options. With options just a click away, customers have more control than
ever. Their expectations are usability and real-time answers. They also want personal
attention and highly customized products and services.
This research intends to see how electronic banking has improved the efficiency and
effectiveness in the bank, take a look at the security measures on ground and also
profer a solution that can eradicate fraud in electronic banking.
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