Michael Dowert; Tommy Karlsson MSE-2003:07, pp. 34. Inst. för programvaruteknik och datavetenskap/Dept. of Software Engineering and Computer Science, 2003.
Web-hosting is a well established industry with a wide
range of actors with different size and quality of
service. One of the challenges for these companies is to
setup a system that guarantee uptime around the clock.
Web-hosts must be able to assure high reliability to its
customer, in order to provide better services than the
many competitors that exist on the market. This
requires a lot of resources from the companies in form
of hardware, software or personnel that monitor the
operation 24 hours per day each day of the week.
A problem is that small and medium sized companies
with up to approximately 10000 customers can’t afford
these extra costs for personnel and must therefore rely
on other monitoring solutions to be competitive.
This thesis will show how automatic monitoring tools
can replace some of the responsibilities, performed by
human personnel. The tools will also be evaluated and
compared with similar tools available on the market. An
economic model, that can be used to determine if the
solution is worth investing in , is also described.