Inlämning av Examensarbete / Submission of Thesis

Camilla Martin och Charlotte Gyllenhammar , pp. 39. MAM/Sektionen för Management, 2010.

The work

Författare / Author: Camilla Martin och Charlotte Gyllenhammar,
Titel / Title: Att kunna tänka på utsidan av inkorgen
Översatt titel / Translated title: Thinking outside the inbox
Abstrakt Abstract:

E-mail is a non-verbal text based communication tool that today is used widely in organizations and perhaps because of its familiarity seen as just a tool with no complications. Can other ingredients affect the communication except the obvious missing non-verbal cues? The main purpose of this thesis was to examine how leaders experience their communication between the different public administrations, but also to see if the text based communication, in particular e-mail, and was affected by organizational culture and emotions. Both a questionnaire, interviews and document analysis was used at a “Samordningsförbund” where the study was performed. The results indicated in general good communication between the individuals but also that emotions, personality and organizational culture can have an effect on communication and thus should be taken a more serious interest both in the actual “samordningsförbund” and also in further research, particularly e-mail in association with emotions and different personalities.

Ämnesord / Subject: Samhällsvetenskap - Social Sciences\Psychology
Arbetsvetenskap - Human Work Science\General
Humaniora - the Humanities\Psychology
Nyckelord / Keywords: emotions, organizational culture, e- mail, non-verbal text based communication, personality

Publication info

Dokument id / Document id:
Program:/ Programme Samhällsvetarprogrammet för lärande, utveckling och kommunikation
Registreringsdatum / Date of registration: 05/03/2010
Uppsatstyp / Type of thesis: C-Uppsats


Handledare / Supervisor: Erik Lindström
Examinator / Examiner: Per Eisele
Organisation / Organisation: Blekinge Institute of Technology
Institution / School: MAM/Sektionen för Management
S-372 25 Ronneby
+46 455 38 50 00

Files & Access

Bifogad uppsats fil(er) / Files attached: att_kunna_tanka_på_utsidan_av_inkorgen.pdf (446 kB, öppnas i nytt fönster)