Per Hultgren IE2401, pp. 54. MAM/Sektionen för Management, 2008.
This case study investigates the suggestion system of a manufacturing plant with the purpose of getting insight about how a suggestion system should be designed to support the continuous improvement discipline Kaizen in the best way possible. The cooperating company has recently introduced Kaizen to the organization as part of a transaction toward lean production. The study was conducted using semi-structured interviews along with observations. The problem was approached from a motivational perspective, and a motivational framework has been created for this situation by combining research from the four motivation theories; Attribution theory, Social cognitive theory, Self-determination theory and Expectancy theory. The result from the study shows positive as well as negative aspects of the suggestion system at the factory that should be considered when designing a suggestion system that enhance the effect of Kaizen.