Yan Zhang; Xi Chen , pp. 112. ING/School of Engineering, 2012.
Many literatures have shown that needs last longer than any specific solutions, so understanding of customer needs seems a crucial factor in early Product-Service System (PSS) development. Nowadays, many western companies, especially manufacturing focused companies, have realized the difficulty of understanding market needs. In this thesis, a new Value-Driven Needfinding methodology for manufacturing company to apply in certain markets was investigated. To further demonstrate the implementation of the proposed methodology, a case study involving Volvo Construction Equipment exploring value-orient needs in Chinese market is showed. At the end, by providing the scenarios comparison, a PSS conceptual design will be illustrated to show the utilization of the customer needs, then opportunities for company future provision towards sustainability based on early PSS development will be discussed.
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