Niels Brynnum , pp. 66. MAM/Sektionen för Management, 2006.
Total quality management has become a frequently used term in discussions concerning quality.
The international and national competitive environment is in a proces of constant change by the
globalisation of markets and increased interdependence of economic agents. This process of change
has brought increased demands on the organizations compettiveness and the customers have gained
a central role in the organizations focus. Total quality management is considered to be an important
management philosophy, which supports the organizations in their efforts to obtain satisfied
customers. However traditional work practice and management attitudes does not conform with
total quality management, which could cause a resistance towards an implementation of total
The overall aim of this thesis is to study the role and the aspects of the human resource department
tasks in regards to an implementation of total quality management.
The theoretical analysis reveals the implications there are in building a quality cuture. The analyze
implies that builing a quality culture would require a matching human resource strategy, which
would involve the human resource management, the organizations way of working as well as the
human resource policies and practices. In context to this, was it furthermore argued that the
literature of total quality management often have a hidden implicit agenda, which call upon a topdown
method for the implementation of total quality management. This could underestimate the
difficulties, there are in gaining a commitment to continuous improvements in the current pluralistic
industrial relation culture. The empirical analysis in the Grundfos Group reveals the different roles
of the human resource management and shows that the implementation of total quality management
has posed quite a lot of human resource challenges to human resource employees such as,
motivating knowledge workers, obtaining employees satisfaction, overcoming communication
barriers, solving problems associated with vastness of the organization.