Making e-Government Happen. Everyday co-development of services, citizenship and technology.

Document type: Conference Papers
Peer reviewed: Yes
Full text:
Author(s): Yvonne Dittrich, Annelie Ekelin, Pirjo Elovaara, Sara Eriksén, Christina Hansson
Title: Making e-Government Happen. Everyday co-development of services, citizenship and technology.
Translated title: Att åstadkomma e-government i praktiken. Samarbete kring utveckling av tjänster, medborgarskap och teknik i vardagen.
Conference name: HICSS-36
Year: 2003
Pagination: 147 (abstract)
ISBN: 0-7695-1875-5
Publisher: IEEE Computer Society
City: Hawaii
Organization: Blekinge Institute of Technology
Department: Department of Human Work Science, Media Technology and Humanities (Institutionen för arbetsvetenskap, medieteknik och humaniora)
Department of Human Work Science, Media Technology and Humanities, Box 520, 372 25 Ronneby
+46 455 38 50 00
Authors e-mail:,,,,
Language: English
Abstract: In a joint research project concerning the use and design of IT in public services, we are using a simple figure of on-going, design-oriented interactions to highlight shifting foci on relationships of codevelopment of services, citzenship and technology. We bring together a number of concrete examples of this on-going everyday co-development, presented from the different perspectives that we, as researchers from different disciplines and traditions, represent in the project. The article explores and discusses wokring relations of technology production and use that we see as central to what is actually making e-government happen - or not happen. The main challenge in this area, as we see it, concerns making visible, and developing supportive infrastructures for, the continuing local adaptation, development and design in use of integrated IT and public services.
Summary in Swedish: I det mång- och tvärvetenskapliga samarbetet kring ett forskningsprojekt om användning och design av IT i offentlig förvaltning, har vi använt oss av en enkel tankefigur för att lyfta fram designorienterad interaktion kring IT i användning och tydliggöra våra olika perspektiv på samband och relationer mellan tjänsteutveckling, medborgarskap och teknik.
Subject: Human Work Science\Participatory Design
Software Engineering\General
Technoscience Studies\General
Keywords: e-government, public services, participatory design, citizenship and technology
Note: Copyright © 2003 IEEE. Reprinted from Proceedings of the Thirty-Sixth Annual Hawaii International Conference on System Sciences 2003, HICSS-36. Edited by Ralph H. Sprague, Jr. (Abstracts and CD-ROM of Full Papers.) This material is posted here with permission of the IEEE. Such permission of the IEEE does not in any way imply IEEE endorsement of any of BTH's products or services Internal or personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution must be obtained from the IEEE by sending a blank email message to By choosing to view this document, you agree to all provisions of the copyright laws protecting it.