Evaluating Business Intelligence Software - Testing the SSAV Model

Document type: Conference Papers
Peer reviewed: Yes
Full text:
Author(s): Yasmina Amara, Klaus Solberg Søilen, Dirk Vriens, Per Jenster
Title: Evaluating Business Intelligence Software - Testing the SSAV Model
Conference name: 17th European Conference on Information Systems ECIS
Year: ECIS
City: Verona, Italy
Organization: Blekinge Institute of Technology
Department: School of Management (Sektionen för management)
School of Management S- 371 79 Karlskrona
+46 455 38 50 00
Authors e-mail: kss@bth.se
Language: English
Abstract: Choosing the right Business Intelligence (BI) software is critical to increasing productivity and effectiveness in organizations today. At the same time it is a very elaborating and complex process to choose the right software due to the fact that a large number of BI products exist on the market, which are quite different and updated frequently. The objective of this study is to develop and test a model for the evaluation of BI Software. The findings of the study revealed that it is difficult to declare what is the most competitive BI software as what is good for one user might not be good for another depending on their different business needs. Having said that the study initiated a new classification of BI Software vendors depending on the degree to which they comply with the functions in the Competitive Intelligence (CI) cycle. The software tested was divided into five categories: Fully complete, Complete, Semi Complete, Incomplete and Insubstantial. We conclude that the SSAV (Solberg Søilen, Amara, Vriens) Model Together with some proposed non technological variables and a classification developed can be used as a user's selection tool for deciding which BI Software to purchase.
Subject: Business Administration\Information
Business Administration\Marketing
Keywords: Business Intelligence, Software evaluation, Competitive Intelligence, SSAV model