The development is driven by our users not by ourselves-including users in the development of off-the-shelf software

Document type: Conference Papers
Peer reviewed: Yes
Full text:
Author(s): Christina Hansson, Yvonne Dittrich, Dave Randall
Title: The development is driven by our users not by ourselves-including users in the development of off-the-shelf software
Conference name: Information Systems Research Seminar in Scandinavia
Year: 2003
City: Helsingfors
Organization: Blekinge Institute of Technology
Department: Department of Software Engineering and Computer Science (Institutionen för programvaruteknik och datavetenskap)
Dept. of Software Engineering and Computer Science S-372 25 Ronneby
+46 455 38 50 00
http://www.bth.se/eng/ipd/
Authors e-mail: christina.hansson@bth.se, ydi@itu.dk, D.Randall@mmu.ac.uk
Language: English
Abstract: This article describes a non-traditional approach to Participatory Design where distributed users have a serious impact on a software development process. The small software provider makes use of a non-traditional way of Participatory Design combined with an agile development approach. By using for among other things support service, user meetings, courses and news letter they are able to on a daily bases keep in contact with users. Users convey requirements for new functionalities, give feedback and report errors. Users’ feedback and proposals form the base for further development. Frequent re-leases allow the company to quickly implement improvements and bug-fixes. The article relates the observed practices to other research on Participatory Design in unconventional settings and discusses how to expand the Participatory Design toolbox.
Subject: Human Work Science\Participatory Design
Software Engineering\General
Keywords: Participatory Design, agile software development, e-government
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