An approach towards using Agent in Multi-Agent Systems to streamline emergency services

Document type: Conference Papers
Peer reviewed: Yes
Full text:
Author(s): Jenny Lundberg, Anne Håkansson
Title: An approach towards using Agent in Multi-Agent Systems to streamline emergency services
Translated title: En ansats till att använda agenter i multi-agent system för att strömlinjeforma livskritiska tjänster
Conference name: ICITA2008. 5th International Conference on Information Technology and Applications (ICITA)
Year: 2008
ISBN: 978-0-9803267-2-7
City: Cairns, Austrailia
Organization: Blekinge Institute of Technology
Department: School of Engineering - Dept. of Interaction and System Design (Sektionen för teknik – adv. för interaktion och systemdesign)
School of Engineering S- 372 25 Ronneby
+46 455 38 50 00
http://www.tek.bth.se/
Authors e-mail: jlu@bth.se , anneh@dsv.su.se.
Language: English
Abstract: In emergency services, the evaluation of a situation is performed, manually, which includes synchronizing the services for each situation. However, the work requires divergent and decisive decisions resolved from several points of views, which would benefit from automating parts of the work. Using computer systems in life-critical domains can involve careful consideration of the work practice and of the situation components. In this paper, we propose using agents, intelligent agents and meta-agents, to streamline emergency services. The intelligent agents respond to both static and dynamic input in a flexible and structured way and perform required actions. From these actions, the meta-agents are created in which the divisions of dynamic and static information have an impact on the structure of the calculations but also on the outcome produced by the meta-agents. As an example application, we provide a scenario of agents and meta-agents in multi-agent systems, where the meta-agents hold systemic properties. The scenario has a strong grounding in the emergency service domain, in which we highlight coordination issues related to the multi-agents and the meta-agents.
Summary in Swedish: I denna artikel föreslår vi användning av agenter för att strömlinjeforma livskritiska tjänster. De intelligenta agenterna reagerar på statisk och dynamisk input på ett flexibelt och strukturerat sätt och utför önskade aktioner. Vi presenterar ett scenario som är grundat i en tillämpning i nödsamtalshantering. Koordinerings situationer är specifikt framhävdade.
Subject: Computer Science\Networks and Communications
Human Work Science\Computer Supported Cooperative Work
Computer Science\Computersystems
Keywords: Emergency Services, Intelligent agents, Meta-agents, Multi-Agent Systems, Systemic Properties
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