How to make Sense of Software. Interpretability as an Issue for Design.

Document type: Researchreports
Full text:
Author(s): Yvonne Dittrich
Title: How to make Sense of Software. Interpretability as an Issue for Design.
Series: Research Report
Year: 1998
Issue: 19
ISSN: 1103-1581
Organization: Blekinge Institute of Technology
Department: Dept. of Computer Science and Business Administration (Institutionen för datavetenskap och ekonomi)
Dept. of Computer Science and Business Administration S-372 25 Ronneby
+46 455 780 00
http://www.ide.hk-r.se/
Authors e-mail: yvonne.dittrich@ide.hk-r.se
Language: English
Abstract: In the context of CSCW ? especially through ethnomethodological work place studies - the stability of particular work practices and therefore the ability to design software that fits with continually evolving work practices is questioned. This challenge for software development has been called 'design for unanticipated use'. Using the concept of interpretability, I attempt to answer this challenge.
A semiotic perspective on computer applications as formal symbol manipulation systems is introduced. A case study involving three alternative ways of using a computer application shows how users make sense of such symbolic machines. Wittgenstein's concept of language games is used as a 'figure of thought' to relate practice, language, and the use of symbolic machines. The development of an interpretation, fitting the implemented symbol manipulation and supporting the specific understanding of the task, remains crucial for competent use. Interpretability is introduced as a quality of computer applications. In order how to support the user in developing her own interpretation, a concept for help systems is described.
Subject: Software Engineering\General
Human Work Science\Participatory Design
Keywords: computer supported cooperative work, interpretation, language games, usability, software development.
URN: urn:nbn:se:bth-00087
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