Design and maintenance of trustworthy e-services: Introducing a trust management cycle

Document type: Conference Papers
Peer reviewed: Yes
Author(s): Christer Rindebäck, Rune Gustavsson
Title: Design and maintenance of trustworthy e-services: Introducing a trust management cycle
Conference name: 2nd International Conference on Web Information Systems and Technologies
Year: 2006
Pagination: 100-105
ISBN: 972-8865-47-3
Publisher: INSTICC-INST SYST TECHNOLOGIES INFORMATION CONTROL & COMMUNICATION
City: Setubal, PORTUGAL
ISI number: 000242043700020
Organization: Blekinge Institute of Technology
Department: School of Engineering - Dept. of Interaction and System Design (Sektionen för teknik – adv. för interaktion och systemdesign)
School of Engineering S- 372 25 Ronneby
+46 455 38 50 00
http://www.tek.bth.se/
Authors e-mail: christer.rindeback@bth.se, rune.gustavsson@bth.se
Language: English
Abstract: Designing trustworthy e-services is a challenge currently undertaken by many actors concerned with the development of online applications. Many problems have been identified but a unified approach towards the process of engineering trustworthy e-services doesn't yet exist. This paper introduces a principled approach to deal with trust solutions in e-services based on a concern-oriented approach where end users' concerns serve as the starting point for the process to engineer appropriate solutions to trust related issues for an e-service. The trust management cycle is introduced and described in detail. We use an online application for reporting gas prices as validation of the proposed cycle.
Subject: Computer Science\General
Computer Science\Electronic security
Keywords: Trust, trustworthiness, trust management, e-services
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