A palette of lean indicators to detect waste in software maintenance: A case study

Document type: Conference Papers
Peer reviewed: Yes
Author(s): Kai Petersen
Title: A palette of lean indicators to detect waste in software maintenance: A case study
Journal: Lecture Notes in Business Information Processing
Conference name: 13th International Conference on Agile Software Development, XP
Year: 2012
Volume: 111
Pagination: 108-122
ISBN: 978-364230349-4
ISSN: 1865-1348
Publisher: Springer
City: Malmö
URI/DOI: 10.1007/978-3-642-30350-0_8
Organization: Blekinge Institute of Technology
Department: School of Computing (Sektionen för datavetenskap och kommunikation)
School of Computing S-371 79 Karlskrona
+46 455 38 50 00
Language: English
Abstract: Software maintenance is a key activity in software development requiring considerable effort and time. Hence, it is important to increase the efficiency and effectiveness of the maintenance process. The objective of this article is to introduce a palette of indicators to assess the maintenance process based on indicators lean indicators. Four indicators aiming at detecting waste have been proposed, namely the inflow of maintenance requests, the flow of maintenance requests through the maintenance process with regard to continuous value creation and high throughput, the analysis of lead-times, and the analysis of workload. The research method is case study in which the proposed indicators were applied on the maintenance process of one case company (Ericsson AB).
Subject: Software Engineering\General
Keywords: Lean Measurement; Software Maintenance