Offshore insourcing: A case study on software quality alignment

Document type: Conference Papers
Peer reviewed: Yes
Author(s): Sebastian Barney, Claes Wohlin, Panagiota Chatzipetrou, Lefteris Angelis
Title: Offshore insourcing: A case study on software quality alignment
Conference name: 6th IEEE International Conference on Global Software Engineering, ICGSE
Year: 2011
Pagination: 146-155
ISBN: 978-076954503-5
Publisher: IEEE
City: Helsinki
URI/DOI: 10.1109/ICGSE.2011.13
Organization: Blekinge Institute of Technology
Department: School of Computing (Sektionen för datavetenskap och kommunikation)
School of Computing S-371 79 Karlskrona
+46 455 38 50 00
Language: English
Abstract: Background: Software quality issues are commonly reported when off shoring software development. Value-based software engineering addresses this by ensuring key stakeholders have a common understanding of quality. Aim: This work seeks to understand the levels of alignment between key stakeholders on aspects of software quality for two products developed as part of an offshore in sourcing arrangement. The study further aims to explain the levels of alignment identified. Method: Representatives of key stakeholder groups for both products ranked aspects of software quality. The results were discussed with the groups to gain a deeper understanding. Results: Low levels of alignment were found between the groups studied. This is associated with insufficiently defined quality requirements, a culture that does not question management and conflicting temporal reflections on the product's quality. Conclusion: The work emphasizes the need for greater support to align success-critical stakeholder groups in their understanding of quality when off shoring software development
Subject: Software Engineering\General
Keywords: global software development, quality; software