Meeting organisational needs and quality assurance through balancing agile and formal usability testing results

Document type: Conference Papers
Peer reviewed: Yes
Author(s): Jeff Winter, Kari Rönkkö, Mårten Ahlberg, Jo Hotchkiss
Title: Meeting organisational needs and quality assurance through balancing agile and formal usability testing results
Journal: Lecture Notes in Computer Science
Conference name: 3rd IFIP TC 2 Central and East European Conference on Software Engineering Techniques, CEE-SET 2008
Year: 2011
Volume: 4980
Pagination: 275-289
ISSN: 0302-9743
Publisher: Springer
URI/DOI: 10.1007/978-3-642-22386-0_21
Organization: Blekinge Institute of Technology
Department: School of Computing (Sektionen för datavetenskap och kommunikation)
School of Computing S-371 79 Karlskrona
+46 455 38 50 00
http://www.bth.se/com
Language: English
Abstract: This paper deals with a case study of testing with a usability testing package (UTUM), which is also a tool for quality assurance, developed in cooperation between industry and research. It shows that within the studied company, there is a need to balance agility and formalism when producing and presenting results of usability testing to groups who we have called Designers and Product Owners. We have found that these groups have different needs, which can be placed on opposite sides of a scale, based on the agile manifesto. This becomes a Designer and a Product Owner Manifesto. The test package is seen as a successful hybrid method combining agility with formalism, satisfying organisational needs, and fulfilling the desire to create a closer relation between industry and research.
Subject: Software Engineering\General
Keywords: agility, formalism, methods & tools, product quality, usability
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