A Participatory design approach for the development of environments in eGovernment services to citizens.

Document type: Conference Papers
Peer reviewed: Yes
Author(s): Maurizio Marchese, Gianni Jacucci, Mike Martin, Bridgette Wessels, Yvonne Dittrich, Sara Eriksén
Title: A Participatory design approach for the development of environments in eGovernment services to citizens.
Conference name: Participatory Design Conference
Year: 2002
Pagination: 311-16
ISBN: 0-9667818-2-1
Publisher: Comput. Professionals for Social Responsibility
City: Malmö (Sweden)
Organization: Blekinge Institute of Technology
Department: Department of Software Engineering and Computer Science (Institutionen för programvaruteknik och datavetenskap)
Dept. of Software Engineering and Computer Science S-372 25 Ronneby
+46 455 38 50 00
http://www.bth.se/eng/ipd/
Authors e-mail: yvonne.dittrich@bth.se, sara.eriksen@bth.se
Language: English
Abstract: The introduction of eGovernment services and applications leads to major changes in the structure and operation of public administrations. We describe the work in progress in an Italian project called "SPO.T." aimed at the analysis, development, deployment and evaluation of tools and environments to support the people who plan, deliver, use and evaluate user-centred provision of One-Stop-Shop services to citizens. The "SPO.T." project has focused on two requirements: 1. the support tools and environments must facilitate the active involvement of all stakeholders in the definition and evolution of eGovernment applications and services, and it is argued that through participatory design changes of structure, process and culture can be delivered effectively; 2. they must embody a set of architecturally coherent resources which reflect the new roles and relationships of public administration and which are sufficiently generic to be relevant to a wide range of local contexts across the community.
Subject: Software Engineering\General
Keywords: government policies, Internet, public administration
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