Quality of Experience of Multimedia Services: Past, Present, and Future

Document type: Conference Papers
Peer reviewed: Yes
Author(s): Ulrich Engelke, Hans-Jürgen Zepernick
Title: Quality of Experience of Multimedia Services: Past, Present, and Future
Conference name: EuroITV
Year: 2011
Publisher: ACM
City: Lisbon, Portugal
Organization: Blekinge Institute of Technology
Department: School of Computing (Sektionen för datavetenskap och kommunikation)
School of Computing S-371 79 Karlskrona
+46 455 38 50 00
http://www.bth.se/com
Authors e-mail: ulrichengelke@gmail.com, hans-jurgen.zepernick@bth.se
Language: English
Abstract: In recent years, the notion of Quality of Experience (QoE) has gained increased attention to represent the quality of a service as it is perceived by the users. Accordingly, QoE amalgamates service integrity quantified by conventional\linebreak Quality of Service (QoS) parameters with non-technical but subjective factors. In this paper, we provide a survey on the evolution of QoE concepts in multimedia systems touching on the past, present, and future aspects. Specifically, the ideas behind QoE are discussed and an overview of related standardization work is provided. On this basis, QoE metrics for speech, image, and video are described. An outlook of future work and challenges is also provided.
Subject: Telecommunications\General
Keywords: Quality of Experience, Multimedia Services
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