In press: Knowledge Transfer in Offshore Outsourcing Software Development Projects: An Analysis of the Challenges and Solutions from German Clients

Document type: Journal Articles
Article type: Original article
Peer reviewed: Yes
Author(s): Stefanie Betz, Andreas Oberweis, Rolf Stefan
Title: In press: Knowledge Transfer in Offshore Outsourcing Software Development Projects: An Analysis of the Challenges and Solutions from German Clients
Journal: Expert Systems: The Journal of Knowledge Engineering
Year: 2012
ISSN: 1468-0394
Publisher: Wiley Publishing Ltd
URI/DOI: 10.1111/exsy12005
Organization: Blekinge Institute of Technology
Department: School of Computing (Sektionen för datavetenskap och kommunikation)
School of Computing S-371 79 Karlskrona
+46 455 38 50 00
http://www.bth.se/com
Authors e-mail: stefanie.betz@bth.se
Language: English
Abstract: Knowledge transfer is a critical factor in ensuring the success of offshore outsourcing software development projects and is, in many cases, neglected. Compared to in-house or co-located projects, however, such globally distributed projects feature far greater complexity. In addition to language barriers, factors such as cultural differences, time zone variance, distinct methods and practices, as well as unique equipment and infrastructure can all lead to problems that negatively impact knowledge transfer, and as a result, a project’s overall success. In order to help minimize such risks to knowledge transfer, we conducted a research study based on expert interviews in six projects. Our study used German clients and focused on offshore outsourcing software development projects. We first identified known problems in knowledge transfer that can occur with offshore outsourcing projects. Then we collected best-practice solutions proven to overcome the types of problems described. Afterward, we conducted a follow-up study to evaluate our findings. In this subsequent stage, we presented our findings to a different group of experts in five projects and asked them to evaluate these solutions and recommendations in terms of our original goal, namely to find ways to minimize knowledge transfer problems in offshore outsourcing software development projects. Thus, the result of our study is a catalog of evaluated solutions and associated recommendations mapped to the identified problem areas.
Subject: Software Engineering\General
Keywords: global software engineering, software development offshore outsourcing projects, knowledge transfer, risk mitigation
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