Are you fascinated by problem-solving and have a passion for technology? Do you want to be at the forefront of healthcare transformation? Are you service-oriented with a passion for helping people and problem-solving? Come join us!
You are service-oriented, open and social with a good analytical ability. You are driven by and enjoy working both independently and in collaboration with others. To be successful you need a good understanding of technology support and have practical experience in user support and application management. You are used to having a constructive dialogue with users and practical experience of troubleshooting technology.
You have a positive basic view and are solution-oriented. You communicate in an educational and clear manner. Your colleagues describe you as a creative and responsive team player. You like to analyze and take questions in a structured way. You are self-sufficient and can prioritize the work effectively. You are innovative and stimulated by finding new technical solutions to optimize the business. You are structured and work methodically and proactively with a holistic perspective. You like to provide good service, are easy to work with, want to develop in your work and have the ability to solve complex problems and come up with new ideas.
Your Future Work:
As a Technical Support Engineer, you will have the following responsibilities:
Work client ticket requests
Assess and prioritize the incident
Support various end-user applications
Support various technology stacks within an enterprise environment
Investigate and resolve critical incidents
Escalate to appropriate second-level resources for incident resolution
Facilitate progressive internal and external updates
Work with dynamic teams in order to drive the incident to resolution
Take action to mitigate incidents quickly
As a Technical Support Engineer, you will have responsibility for managing your work in accordance with service level agreements and thoroughly document investigations and incident resolution in real-time in a state-of-the-art documentation system.
If you’re out to change the world in ways that matter, we want to hear from you. As a Cerner Associate, you will be joining an inclusive, social and innovative workplace that has a strong emphasis on developing talent and promotion from within. You will be rewarded for your hard work with a competitive salary and a host of additional benefits including generous insurance and pension plans, active lifestyle reimbursements and more.
Please note that the expected start date is August 2021.
Bachelor’s degree in Information Systems, Computer Science, Engineering, MIS, CIS or related field, or equivalent relevant work experience
Demonstrate fluency in both Swedish and English
Must be legally authorized to work in Sweden – No sponsorship available
Customer service experience
Technical Support related to application/system troubleshooting
Computer/Electrical Engineering experience
Familiar with Relational database
Linux/UNIX support experience
Personal/enterprise network exposure
Administrate enterprise systems
Project Management exposure
Use of ticket documentation system
Willing to work extended or irregular hours as needed and allowed by local regulations (no after-hours working expectations)
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets and take appropriate action to prevent and report any compromises of security within the scope of the position
Perform other responsibilities as assigned
5/5/4 day shifts from 7:00 AM – 7:00 PM
5/5/4 night shifts from either 7:00 PM – 5:30 AM or 8:30 PM to 7:00 AM
5/5/4 shift pattern relates to 5 days on, followed by 5 days off, followed by 4 days on