Telenor Connexion are looking for IoT Support Engineers for the 2021 summer period. This is a technical role for you that like to troubleshoot, resolved problem and identify actions how they can be prevented from happening again!
Telenor Connexion are looking for a IoT Support Engineers for the 2021 summer period
As an IoT Support Technician at Telenor Connexion, you will be responsible for supporting our IoT services to our customers with the highest possible quality. This is an technical role were you will be our customers single point of contact for technical problem, drive the troubleshooting with customer and potential other 3rd parties.
Telenor Connexion is owned by Telenor Group, one of the worlds largest telco’s. Telenor Connexion is the operator within the group that is dedicated for IoT applications and we operate in the B2B segment, meaning our customers are for example Volvo, Scania, Hitachi, Verisure, CIMC, Husqvarna, Xylem that connect a product of theirs. Telenor Connexion’s advantage is one SIM-card for global deployment backed up with 24/7 support worldwide.
The role coordinates the work across the organization and the Operations Team when events occur that require attention involving contact with manufacturers, suppliers and customers. An IoT Support Technician are both the organizations and the customer’s main contact in technical issues and in many cases will be the only contact that our customer has with our company. As Telenor Connexion is a global company with customers worldwide and providing a service that never should stop, we are available 24/7. Meaning that you will be part of a 24/7 team and work shift to staff up the department around the clock.
For this assignment you will need to have a technical background and have a good troubleshooting ability. A Telco network is not very different from normal IT infrastructure/network, some nodes must exist for others in the hierarchy to work and depending on the problem description a conclusion is taken were to start the troubleshooting.
• 24/7 Line Technical Support
• Customer feedback and technical support
• Incident management
• Problem management
• Change management
• Supplier follow up
• Report on KPI´s / follow up on relevant KPIs
• Work proactively to optimize/automate recurring tasks and recovery times, minimize effects of incidents and problems and improve surveillance.
• Technical understanding and knowledge in networking systems and troubleshooting.
• Knowledge of and experience from an IoT related area is qualifying, but most important is your competence and relevant experience.
• Fluent in English, both written and spoken.
As a person we think you are:
Independent and takes own initiatives. A reliable, responsible person and a team-player. Structured, with a great ability to prioritize, establish order and maintain focus in stressful situations. Be able to see things from different perspectives.