IT and service
The IT department at BTH is a central resource for students, staff and partners. We deliver modern and user-friendly IT services that support education, research and administration.
Contact details
E-mail: ithelpdesk@bth.se
Phone: +46 455-38 51 00
Error reporting
Create your case on our self-service portal External link, opens in new window.
For remote control we use Zoom or Teams.
Wireless network / Wi-Fi
You can connect your computer, your mobile phone or other devices such as tablets to BTH's wireless network in all BTH premises.
What do I need?
You need a student account, a staff account or a guest account to authenticate yourself.
What networks are available?
BTH_Auto - automatic connection for computers that are AD-connected
BTH_Guest - account is picked up at BTH's reception or via the staff portal (this week's password)
Eduroam - Generate your eduroam account via konto.bth.se (student) or via the staff portal (Eduroam for staff)
Opening hours
- Monday–Thursday: 8:00–12:00 and 13:00–16:00 phone and visit support
- Friday: 8:00–12:00 and 13:00–14:30
only phone support
Different opening hours summer 2026:
v 25-27 Mon-Fri 9-12, 13-14:30
v 28-31 Mon-Thur 9-12, 13-14:30
v 32-34 Mon-Fri 9-12, 13-14:30