Support for e-resources

Name * (mandatory)

E-mail address * (mandatory)

Phone number

Describe the problem as accurately as you can (then we can provide better help). * (mandatory)

Which search service/resource/database did you search in? * (mandatory)

Write the name of the database e.g. Summon@BTH, PubMed eller Scopus.

Looking for a specific document? Enter the article or book title or paste the reference.

Have you tried searching in Summon@BTH?

Enter the web address (url) where you experienced problems. * (mandatory)

Copy the address from the address bar and paste it here

Which browser did you use? * (mandatory)

Sometimes it is worth trying a different browser such as Edge, Google Chrome, Mozilla Firefox or Safari.

Which browser did you use?

Edge
Google Chrome
Mozilla Firefox
Safari
Other

Have you gone through the library database list? * (mandatory)

If you have not used Summon, it is necessary to go through the library's database list. Find the name of the database and click on our link to authenticate yourself as a BTH student.

Have you gone through the library database list?

Yes
No
Other

Comment if you answered ‘other’

Have you used your student account on the library login page? * (mandatory)

Use your student account to access the databases. The student user/acronym can for example look like this: ‘ansv13’, and is the same as you use in Canvas. (If it does not work - contact the IT Helpdesk 0455-385100).

Have you used your student account on the library login page?

Yes
No
Other

Comment if you answered 'other'

What is your IP number? * (mandatory)

You can easily check your IP number on this website: ipnr.se

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