bth byggnad

Support for e-resources

Support for e-resources

You are welcome to use this form to contact us if you have problems accessing the databases and e-resources provided by the library. Fields marked with an asterisk * are mandatory.

Name *

E-mail *


Please specify what type of problem you have. * Choose one of these options:

Please describe the problem with as much detail as possible (to get better support). *

Which e-resource/database/search engine did you use? *
Enter the name of the database, e.g. Google Scholar, IEEE or Summon@BTH.

Are you looking for a specific document? Please enter the article- or booktitle, or paste the whole reference here:
Have you tried searching for the document in Summon@BTH?

Please enter the URL (http-address) where the problem occured: *
Copy the link from the browser and paste it here.

Which browser did you use? Choose one or more options from the list below. * Some of the databases will not display correctly in Internet Explorer. Try to use another browser like Mozilla Firefox or Google Chrome.

Have you used the links to the databases from the library website (e.g. the database list)? *
If you did not use Summon, you need to use the library's list of databases. Find your database there and use our link to identify yourself as a BTH-student, and get access to the e-resources the library subscribes to.
 Yes No Other

Comment if you answered "other"

Have you used your student account at the library login page? *
Use your student account to get access to the databases, the same username and password you use in It's learning. Studentuser/acronym will be letters from your name, and the year you started, e.g. ansv13. (If this does not work - please contact IT Helpdesk 0455-385100).
 Yes No Other

Comment if you answered "other"

What is your IP-number? *
You can easily check your IP-number on this website:

Other information: