Support for e-resources

Support for e-resources

You are welcome to use this form to contact us if you have problems accessing the databases and e-resources provided by the library. Fields marked with an asterisk * are mandatory.

Name *

E-mail *

Phone

Please specify what type of problem you have. * Choose one of these options:

Please describe the problem with as much detail as possible (to get better support). *

Which device did you use? Smart phone, tablet etc?

Which e-resource, database or search engine did you use? *
Enter the name of the database, e.g. Summon@BTH, PubMed o Scopus

Are you looking for a specific document?
Please enter the article- or booktitle, or paste the whole reference here:

Tip: try searching for the document in Summon@BTH?

Please enter the URL (http-address) where the problem occured: *
Copy the link from the browser and paste it here.

Which browser did you use? *
Some of the databases will not display correctly in Internet Explorer. Try to use another browser like Google Chrome or Mozilla Firefox.

Have you used the links to the databases from the library website (e.g. the database list)? *
If you did not use Summon, you need to use the library's list of databases. Find your database there and use our link to identify yourself as a BTH-student, and get access to the e-resources the library subscribes to.
YesNoOther

Comment if you answered "other"

Have you used your student account at the library login page? *
Use your student account to get access to the databases, the same username and password you use in It's learning. Student user/acronym will be letters from your name, and the year you started, e.g. ansv13. (If this does not work - please contact IT Helpdesk 0455-385100).
YesNoOther

Comment if you answered "other"

What is your IP-number? *
You can easily check your IP-number on this website: ipnr.se

Other information:

Processing of your personal data

In order to answer your question, BTH needs to process your personal data. The processing is necessary to perform a task of public interest.

Blekinge Institute of Technology is the data controller responsible for processing your personal data with due regard to your privacy and complying with the provisions of the Data Protection Regulation (EU 2016/679) and other relevant legislation.

Your personal data will only be used to answer your question. BTH will store your personal data as long as it is relevant for the purpose and in accordance with the archiving and deselection regulations of the University and the Swedish Archives. This means that your personal information is either saved where there is a need for archiving or deleted after a certain period of time as specified.

Since BTH is a public authority, documents that is sent to Blekinge Institute of Technology may be regarded as official documents.

For more information about how BTH processes personal data, see: www.bth.se/eng/about-bth/personal-data/